References to “our”, “us” or “we” within this Policy refer to EASY CARE AUTO SERVICE L.L.C and any of its subsidiaries, affiliated entities, or related companies (“Group”).
We are committed to safeguarding your privacy and protecting your personal information. This Policy outlines what personal data we collect, how we handle it, the reasons we use it, who we may share it with, and how we protect your rights under applicable laws.
Please read this Policy carefully. By accessing or using our website (https://ecareauto.ae), you confirm that you have read, understood, and agreed to the terms of this Policy. If you do not agree, please do not use our website. You are encouraged to print or save a copy of this Policy for future reference.
In this Policy, “third party(ies)” refers to our service providers, vendors, affiliated businesses, and any regulatory or legal authority, as applicable.
Who We Are
For the purposes of data protection laws, the data controller is:
EASY CARE AUTO SERVICE L.L.C
Office Address: Al Quoz Industrial Area 3, Dubai, United Arab Emirates
Email: office@ecareauto.ae
Information Covered by this Policy
This Policy applies to all personal data we collect. “Personal data” means any information that identifies or can be used to identify you, directly or indirectly. This includes your name, email address, phone number, location data, and technical information from your device.
What Information Do We Collect?
1. Information You Provide
You may provide personal data by:
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Submitting forms on our website (e.g., inquiries, bookings, subscriptions)
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Communicating with us by phone, email, or social media
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Participating in surveys, feedback, or promotions
Examples of information collected:
Full name, phone number, email address, vehicle details, service preferences, and any other information voluntarily submitted.
2. Information We Collect Automatically
When you use our website, we may collect:
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IP address and browser type
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Device identifiers and geolocation data
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Website usage (pages visited, time spent, errors encountered)
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Referral sources and clickstream data
3. Information from Other Sources
We may receive information from:
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Publicly available platforms (e.g., social media)
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Our partners or affiliate service providers
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Other websites operated by us or on our behalf
Cookies & Similar Technologies
We use cookies and tracking technologies to improve user experience. By using our site, you agree to our use of cookies unless you disable them in your browser settings.
| Type of Cookie | Function |
|---|---|
| Strictly Necessary Cookies | Required for website operation |
| Performance Cookies | Help us analyze how users interact with the site |
| Functional Cookies | Remember your preferences (language, region, etc.) |
| Targeting/Advertising Cookies | Deliver personalized ads and measure marketing effectiveness |
You can control cookie settings in your browser. For more details, visit: https://www.aboutcookies.org
Log Files
For system monitoring and security, we may collect log data including:
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IP address
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Browser type and version
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Access timestamps
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Pages accessed
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Referring URLs
These logs are deleted periodically unless needed for legal or security purposes.
How We Use Your Information
| Purpose | Legal Basis | Source |
|---|---|---|
| Responding to your inquiries or service bookings | Consent, Contractual Obligation | Direct interactions, website |
| Sending marketing or promotional materials | Consent | Website forms, email |
| Service quality improvement and complaint resolution | Consent, Legitimate Interest | Website forms, feedback surveys |
| Analyzing website performance and optimizing content | Consent | Cookies, analytics tools |
| Ensuring security of systems and services | Legitimate Interest, Legal Obligation | System logs, infrastructure |
You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.
Sharing of Your Information
We may share your data with:
| Recipient Type | Purpose | Legal Basis |
|---|---|---|
| Marketing & CRM service providers | Managing communications and campaigns | Consent |
| Analytics providers (e.g. Google Analytics) | Website performance monitoring | Consent |
| IT and cloud service providers | Website and system infrastructure | Contractual Obligation |
| Legal/regulatory authorities | Compliance with applicable laws | Legal Obligation |
| Professional advisors | Legal, financial, or operational advice | Legal Obligation |
We do not sell your personal data to third parties.
Data Storage & Security
Your personal data is stored securely in compliance with UAE data protection standards. We use:
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Secure servers
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Access controls and encryption
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Regular audits and monitoring
However, no method of transmission over the Internet is completely secure. You transmit data at your own risk. Please ensure any communications you send us are through trusted channels.
Your Rights
You may have the following rights regarding your data:
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Access – Request a copy of your personal data
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Rectification – Correct inaccurate information
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Erasure – Request deletion of your data (where applicable)
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Objection – Object to certain processing activities
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Portability – Transfer your data to another service provider
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Withdraw Consent – At any time, without affecting prior lawful use
To exercise your rights, contact us at: office@ecareauto.ae
Data Retention
We retain personal data only as long as necessary for the purposes outlined in this Policy, or to comply with legal, regulatory, or contractual obligations. Once no longer needed, data will be securely deleted or anonymized.
Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review their privacy policies before submitting any data.
Changes to this Policy
This Policy may be updated periodically to reflect legal, technical, or operational changes. Any significant changes will be posted prominently on our website.
Effective Date: 21 July 2025
Last Reviewed: 21 July 2025
Contact Us
If you have any questions, concerns, or requests about this Policy or your data, please contact us:
EASY CARE AUTO SERVICE L.L.C
Al Quoz Industrial Area 3, Dubai, United Arab Emirates
Email: office@ecareauto.ae
Website: https://ecareauto.ae